![]() I am responsible for understanding and complying with company policies and procedures that are applicable to my job function.Īre you interested in this job? Please apply from I am responsible for understanding and complying with laws and regulations that are applicable to my job function. In addition, I may be called upon to personally handle projects or assignments not usually related to the position’s day-to-day activities. The above statements reflect the general information considered necessary to describe the principal functions of the job and should not be considered as a detailed description of all work requirements that may be inherent to the position. This position reports to an assigned Team Leader and supervises no one Employee Acknowledgement:.Work is in an office environment, sustained posture in a seated position for prolonged periods of time works with computer equipment for prolonged periods of time.Skilled in negotiating, including the ability to persuade and modify opinions to reach goalsĪbility to work under pressure flexibility and willingness to work at a rapid paceĮffective planning, organizational, time management and problem solving skillsĮffectively and efficiently communicate both through verbal and written channels in a way that others are able to understand the information in a manner consistent with the essential job functions Experience with First Data Resources (FDR), Evolve or related platforms preferred Summary of Qualifications:įamiliarity with Windows based computer applications.Experience with First Data Resources (FDR), Evolve or related platforms preferred.One (2) year inbound and or outbound telephone experience in a customer service or collections environment is highly desirable.High school diploma or equivalent education required.Maintains other duties as assigned Education and Experience: ![]() Handles Special Projects as needed by area management Remains up to date on regulatory requirements including, but not limited to their impact on Credit Bureau Reporting for special circumstancesįrequently interacts with internal and external customers (Clients, attorneys, consumer credit counseling and credit bureaus)Īcts as a liaison between associates and Team Leader Interacts with internal and external customers i.e., clients, NY, Utah, attorneys, CCCS and credit bureausįollows (FDCPA) Fair Debt Collections Practices Act guidelines Handles inbound and outbound calls and correspondence relating to consumer accounts, including but not limited to, bankruptcy, deceased cardholder, settlements, special programs and (CCCS) consumer credit counseling correspondenceĪpplies knowledge of each client’s policies and procedures for account maintenance In addition, some agents may be responsible for working exception reports related to ART processes. This team is comprised of agents who have shared and individual responsibilities.ĭepending on the focus, responsibilities may include reviewing correspondence and reports to determine necessary account actions and/or handling inbound phone calls on Special Circumstances accounts. Position Summary:An Associate on the Account Restructure Team (ART), processes consumer loan accounts according to established guidelines and procedures for Special Circumstance situations.
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